Terms & Conditions

A booking is confirmed only after full or partial payment is received.

Payments may be made via mobile money, bank transfer, card payment, or any approved method on our website.

Prices listed online or in our promotions may change until payment is completed.

Group bookings may require additional information or documentation.

Customer cancellations

• Cancel 7+ days before the trip → full refund
• Cancel 3–6 days before → 50% refund
• Cancel within 48 hours → no refund

No-show

Failure to appear at the meeting point or pickup location is considered a no-show (non-refundable).

AfricTrails cancellations

If cancelled due to weather, safety, low participation, or operational issues, customers receive a full refund or free rescheduling.

AfricTrails may modify itineraries due to weather, safety, traffic, or operational requirements.

Alternatives of equal or better value will be provided where possible.

Health & fitness

• Travelers must disclose medical conditions, allergies, or limitations.
• Some tours require physical fitness.

During the tour

• Follow all instructions from guides.
• Remain with the group unless permitted otherwise.
• Wear appropriate clothing and use safety gear.
• Do not approach wildlife unless guided.

Conduct

• AfricTrails may deny participation to anyone intoxicated or behaving dangerously.
• Respect fellow travelers, local communities, and the environment.

Personal belongings

Travelers are responsible for their items; AfricTrails is not liable for lost or stolen property.

Emergencies

• In emergencies, follow guide instructions.
• AfricTrails may cancel or modify trips for safety reasons.

Travelers must possess required identification or permits.

Children under 18 must be accompanied by an adult.

Pickup details are communicated before the tour.

AfricTrails is not responsible for delays due to traffic, third parties, or unforeseen events.

Tours may begin without late travelers.

Photos and videos may be taken during tours.

Participation allows AfricTrails to use media for marketing unless the traveler opts out in writing.

Participation is at your own risk.

AfricTrails will take all reasonable safety measures but cannot eliminate all risks.

AfricTrails is not liable for:

• Acts of nature
• Behavior of other participants
• Actions of third-party providers
• Events beyond our control

We collect and use personal information — such as your name, contact details, payment details, and trip preferences — to process bookings, provide customer service, and improve our services. We do not sell or share your personal information with third parties except service providers essential to trip operations.

For the full details on what we collect, how we use it, and your rights, see our Privacy Policy.

Report issues to your guide immediately.

Formal complaints: info@africtrails.com

Response time: 1–3 business days.

By booking a trip or using our website, you confirm that you have read, understood, and agreed to all the Terms, Conditions, Policies, and Guidelines above.