Booking policy

A booking is confirmed only after full or partial payment is received.

Payments may be made via mobile money, bank transfer, card payment, or any approved method on our website.

Prices listed online or in our promotions may change until payment is completed.

Group bookings may require additional information or documentation.

Customer cancellations

• Cancel 7+ days before the trip → full refund
• Cancel 3-6 days before → 50% refund
• Cancel within 48 hours → no refund

No-show

Failure to appear at the meeting point or pickup location is considered a no-show (non-refundable).

AfricTrails cancellations

If cancelled due to weather, safety, low participation, or operational issues, customers receive a full refund or free rescheduling.

AfricTrails may modify itineraries due to weather, safety, traffic, or operational requirements.

Alternatives of equal or better value will be provided where possible.

Pickup details are communicated before the tour.

AfricTrails is not responsible for delays due to traffic, third parties, or unforeseen events.

Tours may begin without late travelers.